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General Inquiries
Welcome to our general inquiries page. For a thorough reference of important phone numbers and contact information including medical and pharmacy preauthorizations, utilization management, complaints and appeals, claims addresses and more, please click here. Thank you.
Website Support
Have a question about the site? Contact the Net Support Team at (866) 213-0802 from 8:30 AM - 5:30 PM.
Secure Messaging
As a member of Carelink Health Plans, you may submit questions to us electronically through My Online Services, our secure member functionality. By clicking the Message Center link in the gold left navigation bar on My Online Services, you can submit questions and be guaranteed that your question remain confidential.
Offices
Charleston
500 Virginia Street, East
Suite 400
Charleston, WV 25301
(304) 348-2900 or (888) 388-1744
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Wheeling
The Wagner Building
2001 Main Street, Suite 201
Wheeling, WV 26003
(304) 234-3481 or (800) 896-9612
Support
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Member Contact Information
Please click here for a full listing of all important contact information related to member care.
Medical Preauthorizations
Phone: (888) 348-2966
Fax: (866) 373-0274
Pharmacy Preauthorization
You may contact Medco at (800) 378-7040 or dial the Customer Service number located on the back of your member ID card.
Utilization Management
Utilization Management staff are available to answer utilization management questions by phone Monday through Friday 8:00 am to 5:00 pm by calling the preauthorization lines above or by calling the Customer Service number on the back of the Member ID card Monday through Friday 8:30 am to 5:30 pm.
Utilization Management may also be reached by fax 24 hours a day, 7 days a week at the above preauthorization fax lines.
Customer Service
(800) 348-2922
Monday - Friday
8:30 AM - 5:30 PM
Providers
Provider Inquiries
For real-time authorization submission inquiries, frequently asked questions, claims information, preauthorizations, and provider inquiries, please click here to enter the Provider portal of our website.
Medical Preauthorizations
Phone: (800) 348-2966
Fax: (866) 373-0274
Pharmacy Preauthorization
Phone: (877) 215-4100
Fax: (877) 554-9137
Utilization Management
Utilization Management staff are available to answer utilization management questions by phone Monday through Friday 8:00 am to 5:00 pm by calling the preauthorization lines above or by calling the Customer Service number on the back of the Member ID card Monday through Friday 8:30 am to 5:30 pm.
Utilization Management may also be reached by fax 24 hours a day, 7 days a week at the above preauthorization fax lines.
Directprovider.com Net Support
(866) 629-3975
Sales
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Sales
Charleston (Southern WV)
500 Virginia Street, East, Suite 400
Charleston, WV 25301
(304) 348-2900
Toll-free: (888) 388-1744
Wheeling (Northern WV)
The Wagner Building
2001 Main Street, Suite 201
Wheeling, WV 26003
(304) 234-3481
Toll-free: (800) 896-9612
CARE Team
(866) 667-3062
Monday - Friday
8:30 AM - 5:30 PM
Brokers
Sales
Charleston (Southern WV)
500 Virginia Street, East, Suite 400
Charleston, WV 25301
(304) 348-2900
Toll-free: (888) 388-1744
Wheeling (Northern WV)
The Wagner Building
2001 Main Street, Suite 201
Wheeling, WV 26003
(304) 234-3481
Toll-free: (800) 896-9612
Customer Service
(888) 388-1706
Monday - Friday
8:30 AM - 5:30 PM
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