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General Inquiries

Welcome to our general inquiries page. For a thorough reference of important phone numbers and contact information including medical and pharmacy preauthorizations, utilization management, complaints and appeals, claims addresses and more, please click here. Thank you.

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Secure Messaging

As a member of Carelink Health Plans, you may submit questions to us electronically through My Online Services, our secure member functionality. By clicking the Message Center link in the gold left navigation bar on My Online Services, you can submit questions and be guaranteed that your question remain confidential.

Offices

Charleston

500 Virginia Street, East
Suite 400
Charleston, WV 25301
(304) 348-2900 or (888) 388-1744

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Wheeling

The Wagner Building
2001 Main Street, Suite 201
Wheeling, WV 26003
(304) 234-3481 or (800) 896-9612

Support

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Members

Member Contact Information

Please click here for a full listing of all important contact information related to member care.

Medical Preauthorizations

Phone: (888) 348-2966
Fax: (866) 373-0274

Pharmacy Preauthorization

You may contact our Pharmacy Help Desk at (800) 378-7040 or dial the Customer Service number located on the back of your member ID card.

Utilization Management

Utilization Management staff are available to answer utilization management questions by phone Monday through Friday 8:00 am to 5:00 pm by calling the preauthorization lines above or by calling the Customer Service number on the back of the Member ID card Monday through Friday 8:30 am to 5:30 pm.

Utilization Management may also be reached by fax 24 hours a day, 7 days a week at the above preauthorization fax  lines.

Customer Service

(800) 348-2922
Monday - Friday
8:00 AM - 6:00 PM

Providers

Provider Inquiries

For real-time authorization submission inquiries, frequently asked questions, claims information, preauthorizations, and provider inquiries, please click here to enter the Provider portal of our website.

Medical Preauthorizations

Phone: (888) 348-2966
Fax: (866) 373-0274

Pharmacy Preauthorization

Phone: (877) 215-4100
Fax: (877) 554-9137

Utilization Management

Utilization Management staff are available to answer utilization management questions by phone Monday through Friday 8:00 am to 5:00 pm by calling the preauthorization lines above or by calling the Customer Service number on the back of the Member ID card Monday through Friday 8:30 am to 5:30 pm.

Utilization Management may also be reached by fax 24 hours a day, 7 days a week at the above preauthorization fax  lines.

Directprovider.com Net Support

(866) 629-3975

Sales

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Employers

Sales

Charleston (Southern WV)
500 Virginia Street, East, Suite 400
Charleston, WV 25301
(304) 348-2900
Toll-free: (888) 388-1744
 

Wheeling (Northern WV)
The Wagner Building
2001 Main Street, Suite 201
Wheeling, WV 26003
(304) 234-3481
Toll-free: (800) 896-9612

CARE Team

866-667-3062
Monday - Friday
8:00 AM - 6:00 PM

Brokers

Sales

Charleston (Southern WV)
500 Virginia Street, East, Suite 400
Charleston, WV 25301
(304) 348-2900
Toll-free: (888) 388-1744
 

Wheeling (Northern WV)
The Wagner Building
2001 Main Street, Suite 201
Wheeling, WV 26003
(304) 234-3481
Toll-free: (800) 896-9612

Customer Service

(888) 388-1706
Monday - Friday
8:30 AM - 5:30 PM

Request More Information

Use our online form to submit a question or request more information.

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